Medical office manager with 20+ years of experience in operations management, including project coordination, service administration, and health care delivery systems. Key achievements; trained and supervised staff of two busy medical practices in the same office to facilitate seamless patient care, medical equipment fabrication, and a globally recognized reputation.
MEDICAL RECORDS
- Organized and classified electronic and physical patient records utilizing; EHR/EMR systems
- created databases for ease of record retrieval, and ensured HIPAA compliance for all records, correspondence, and phone calls.
FINANCE
- Posted Insurance payments (both electronic and paper) to the general ledger and EMR/EHR software systems ensuring accurate Accounts Receivable (A/R) records .
- Posted central fabrication, lecture, and other payments, for tax reporting with precision to satisfy all legal requirements, and internal policies.
- Reimbursements to insurance companies and patients assuring timely and contractual obligations are consistently met.
HUMAN RESOURCES
- Listed open positions to job boards, evaluating resumes received, and moving them forward to the department head for interviewing.
- Facilitated the on-boarding and orientation processes for new employees including; pre-employment identification, background checks, and orientation.
- Created new employee files in the dedicated database for distribution to the payroll department, health insurance, and Worker’s Compensation insurance, providing accurate and timely enrollments.
Partnered with the owner of the practices to develop financial reporting systems for both internal and external partners to ensure compliance with federal and state regulations.
Collaborated with teams and departments to align shared objectives, fostering a cooperative environment for optimal organizational performance.
Coordinate employee schedules and patient appointments to optimize patient visit efficiency.
Communicate professionally to create a positive impression through phone, video calls, and email with colleagues, physicians, legal representatives, patients, vendors, and insurance companies.
Generate financial reports weekly, monthly, quarterly, and annually, meeting deadlines, and assuring accuracy.
Maintain meticulous records of patient procedures, insurance billing, procedure code sets, and appointment scheduling,
Point person for mailing, shipping, and invoicing for manufacturing medical products shipped globally.
Clerical, administrative, and secretarial responsibilities and tasks, to ensure processes are correct before delegation to other departments.
Prepare official business documents, including financial invoices, State Sales/Use Tax forms, and the creation of medical legal forms.