Organization

Keeping all facets of a busy medical office running smoothly with; patient scheduling, organizing central fabrication for shipment, financial reports, insurance billing, preparing PowerPoint presentations for appearances at symposiums and group patient meetings, and developing marketing strategies for website content, business cards, and brochures.

• Strategically planning methods for workflow to optimize the patient care for the front office.
• Prioritizing my time effectively to ensure that the goals for all departments are consistently being met with accuracy and steady continuity.
• Diligent accurate record keeping including; financial records, patient file records, billing, and employee records.
• Taking the time to double check for accuracy in all projects and tasks.
• Handling patient communication swiftly and accurately with a first-call resolution goal.
• Developing electronic systems to track Inventory and issue purchase orders and invoices.
• Introduced a shared calendar system to coordinate office logistics between practitioners, owner, and patients.
• Designed and implemented an electronic patient scheduling system to improve efficiency for every patient, and keep systems simple to ensure utilization of the systems by personnel.
• Review invoices/packing slips for accuracy and prepare them for payment.
• Devised and implemented an electronic tracking system for inventory to keep track of routine office and fabrication supplies.
• Documenting to keep organized on long projects, making it easy to pick up where I left off.
• Project planning including; closing the office to upgrade utilities and phone systems, marketing research and development, online competitor research,
• Analyzing information to determine projections and goals for the front office, back office, and financial on a constant basis to determine if goals are being met, and how best to improve the overall efficiency.
• Problem solving health insurance disputes, determining the applicable laws, and planning the steps needed to rectify complex situations for claims coverage.
• Utilizing to-do lists and calendars to keep efficient when handling multiple projects and the day-to-day tasks that require attention for all departments including patient scheduling, insurance claims, new hire on-boarding, and financial reports.
• Document tracking to ensure compliance with patient privacy laws, keeping paper and electronic records easily accessible for quick and easy retrieval when needed.
• Determining the for handling confidential information in compliance with applicable State and Federal laws,
• Training staff annually utilizing PowerPoint, video instruction, and face-to-face meetings to educate staff on how to handle confidential patient information and for all new hires upon start of their position.
• Strategizing with managers and owners to determine best practices to make sure each patient’s care is provided timely, safely, and, to the highest quality.
• Utilizing cloud computing services to store documents and files securely in accordance with HIPAA laws, and best practices for a medical office.
• Assigning tasks to team members determining who is the best a a particular task, who can do the task most efficiently, and informing them of the task and goals to make it easier for them to perform the needed objective.
• Scheduling meetings and other events, and preparing the personnel with necessary documents, marketing literature, any electronic presentations necessary to have the easiest and best outcome.