Communication

Professional communication in every transaction, providing the best business impression over the phone, video calls, by email, and mail to co-workers, physicians, lawyers, patients, vendors, insurance companies, and other outside contacts that make offices run optimally.

• Professionally answering multi-line telephones to schedule patient appointments, receive demographic information, provide insurance information, and answer questions on services provided.
• Video conferencing using Zoom and Teams.

• Speaking with people from all over the world, over the phone, in-person, and via email, where English may not be their first language, who have heavy accents, and/or may not understand standard business English to ensure that they receive the information they need.

• Collaborating with office groups and departments to educate staff on new laws, HIPAA patient privacy, and new office procedures, while receiving input from colleagues on problems or improvements they would like to see.
• Creating and distributing official office policies and updates to all departments.
• Keeping HR and employment posters and information up-to-date and in line with Federal regulations.
• Formatting correspondence including; email to patients, claims appeals to insurance companies, interoffice memoranda, and patient billing,
• Developing legal patient intake authorization forms including registration forms, medical history, insurance information, medical release of information for official medical files, and call logs.
• Designing usage and care instructions for patient acceptance of medical devices.
• Collaborating with designers for building signage, developing business cards and brochures, and creating signs to meet Medicare/CMS regulations.
• Assisting C-Suite with determining office policies, designing methods that will distribute them efficiently.
• Creating electronic templates for use when printing and having original signatures on paper documents.
• Proofreading documents to ensure accuracy in spelling and grammar.

• Professional external business interactions with physicians and physician offices, lawyers, insurance companies, and outside service companies.