Customer Service

I have been the first point-of-contact for all incoming communication for patients and employees to determine the reason for the communication, and what department needs to handle it, which can help your business to accomplish the goals you have set.

• Organizing the workflow for every department to ensure that all departments within the organization and outside partners work together harmoniously and communicate effectively.
• I’m a team player with collaboration with, and support for, everyone in the organization.

• Professional communication providing the best impression over the phone, video calling, and by email to co-workers, the general public, patients, physicians, lawyers, vendors, insurance companies, and other outside contacts.
• First-contact resolution of correspondence for the best customer satisfaction.

• Multitasking experience to determine the urgency, and set the goals that ensure standards and guidelines are being adhered to.

• Actively foster a culture that is positive, engaged, and collaborative.

• Developing strong relationships via phone, text, and email.

• Maintain trusting relationships with customers and colleagues.

• Advising patient of their eligibility status, benefits as it applies to their treatment, deductibles, co-pays, total treatment costs, and their total estimated payment responsibility in a professional manner to help customers understand expectations.

• Assisting patients navigating their specific insurance benefit requirements, getting their cooperation to help with any issues that may arise, which can sometimes be difficult.

• Data entry of all of all contact inquiries within and without the organization.